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14kt bracelets, rings & new things
whisper black diamond collection
F A Q s
ORDERING
- How do I place an order?
- How long will it take to receive my order?
- What are the payment options?
- Are the transactions secure when processing my order?
- How much is shipping and handling?
- What is the return policy?
- Is there sales tax?
- What if I need something rushed?
- What if an item is out of stock?
PRODUCT INFORMATION
WHOLESALE INQUIRIES
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We are currently in the process of developing our shop cart. To make a purchase please follow the steps below. We thank you in advance for your patience while our e-commerce engine is under construction.
Email orders@uyenuyendesigns.com for all purchases. Please include the following information in the body of the text:
- item style number (located on the detailed product page)
- item style name (if applicable)
- item amount
- discount code (if applicable)
- delivery date (4 days, 2 days, next day
- gift wrap option
- shipping address and telephone
We will send you an email confirmation within 48 hours with the details of your order.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
At Uyen-Uyen Designs, each piece is individually handmade to order. We will process your order within 48 hours of receiving your request. Once we have completed processing your order, please allow a standard 5 to 8 days for shipping and delivery. Delivery time for custom and special order pieces may vary. In the event that you require a rush order, please contact us at orders@uyenuyendesigns.com and we will make every attempt to expedite your request. Note that custom pieces will require additional time.
Visa, MasterCard, Discover
IS MY PAYMENT INFORMATION SECURE?
Paypal is Uyen-Uyen Designs' secured authorized payment processor for your credit card transactions. However, if you do not have a paypal account, you will still have an option to purchase products with your credit card.
Shipping charges are listed below. FedEx is the shipping carrier for Uyen-Uyen Designs. All packages are insured. Once your order has been shipped, we will notify you via email with your FedEx tracking number.
FedEx Shipping Cost
FedEx Ground add $10 FedEx 2 day express add $17 FedEx next day add $45
Every piece at Uyen-Uyen Designs is created and handmade to order with great care. We want you to adore what you buy from us! But if for some reason you are unsatisfied with your purchase, please return the merchandise within 14 days of the ship date and we will issue you a merchandise credit only on your unworn jewelry.
Please send an email to orders@uyenuyendesigns.com. All returns must be accompanied by both the original RECEIPT and must be in its original packaging. All sales items are final. Handling and shipping fees are non-refundable. Returns are accepted only via FedEx or UPS. Please keep the tracking numbers. Please insure the returned piece since we cannot be responsible for lost, damaged or misdirected returns. Returns that are made after 14 days of shipment will incur a 20% re-stocking fee. At this time, we unfortunately cannot make any exceptions to this policy.
Ship All Returns to:
Uyen-Uyen Designs
Attn: MERCHANDISE CREDIT Department
1738 Kelton Avenue
Los Angeles, California 90024
WHAT IF AN ITEM IS OUT OF STOCK?
In the event that an item is backordered it will be noted on the product description page. We will make every effort to restock within 1-3 week and we will add your name to the waiting list.
Uyen-Uyen Designs charges state, local and county taxes on online transactions, as required by applicable laws.
WHAT IF I NEED SOMETHING RUSHED?
Please contact us and we will make every effort to rush order your selection.
Each piece at Uyen-Uyen Designs is handmade with exquisite care and lovingly packaged for our clients. Our exclusive designs incorporate 14karat, and 18kt karat gold, 14kt gold-filled and sterling silver. We personally select each precious and semi-precious stone for quality and beauty. The creations uses the the highest quality precious and semi-precious gemstones (AAA). You may find that some pieces will vary slightly due to availability and natural variation in the gemstones.
The Uyen-Uyen Designs pieces displayed at the site www.uyenuyendesigns.com are available at select boutiques in the United States. The prices displayed on this site are exclusive to Uyen-Uyen Designs and valid in U.S. dollars only. The prices for our pieces at select retail boutiques are at the sole discretion of the boutiques and is not regulated by Uyen-Uyen Designs, Inc. We provide accurate information to the best of our ability on the materials utilized in our products.
To properly care for your jewelry and ensure that they have a wonderful life with you, we recommended putting on jewelry after you have applied your perfume and lotions. The alcohol and chemicals contained in hair products and fragrances can be unfriendly on gemstones and metals. We recommend storing your jewelry in sealed bags to slow the natural process of oxidation of gold and silver. Polishing cloths (or anti-tarnish cloths) are excellent for fine jewelry as they remove tarnish on both silver and gold.
In the event that your item becomes damaged during shipment or normal wear, we will repair the item free of charge during the first 60 days. Afterwards, all repairs will be assessed a small material and shipping charge.
We have made every effort to accurately represent the color and clarity of our product. However, due to the color calibrations of your monitor, you may see variations between the colors displayed your monitor and the actual color of our piece.
You agree to defend, indemnify and hold Uyen-Uyen Designs harmless from and against any and all claims, damages, costs and expenses, including attorney's fee, arising from or related to your use of this site.
HOW DO I PLACE A CUSTOM ORDER?
Here at Uyen-Uyen Designs, we believe in hand-crafted personal jewelry. We have created many one-of-a kind pieces for our clients. Whether you are interested in a special occasion piece or looking to customize a piece so its perfectly suited for you, we will work with you to enhance a design. Please contact us for design details.
WHOLESALE CONTACT INFORMATION:
If your boutique is interested in carrying Uyen-Uyen jewelry, please contact us at sales@uyenuyendesigns.com